OTEC 161 Service Delivery concentrates on the development of fundamental customer service skills required by workers in today's office. Students acquire skills including self-assessment, understanding and controlling barriers to customer service, determining customer needs, problem-solving, developing opportunities, empowerment, effective communication, self-motivation and goal setting, and the use of technology. Customer-focused companies are profiled to examine how they promote excellence in customer service.
- Teacher: Edie Lowes
- Teacher: Sabrina Van Hellemond
OTEC 160 Human Relations concentrates on personal and professional development skills needed by workers in today's workplace. Students will study and practice these skills including self-examination and assessment, self-motivation and goal setting, stress management, time management, effective communication, interpersonal skills, handling conflict, client relations, teamwork, problem solving, and an understanding of business ethics.
- Teacher: Edie Lowes
- Teacher: Sabrina Van Hellemond
OTEC 153 Spreadsheets provides students with a working knowledge of electronic spreadsheets using Microsoft Excel 365. Students will learn how to design, create, modify, and present professional-looking spreadsheets for use in today's workplace. Exercises include using formulas and built-in functions to solve mathematical problems. Students will also learn how to illustrate and present spreadsheet data in graphic form.
- Teacher: Sabrina Van Hellemond
Online Learner Success (OLS) provides students with a working knowledge of the Moodle online learning platform utilized by all Selkirk College online courses. Students submit assignments, discussion postings, emails, and quizzes to gain experience in working in an online classroom environment. This course is essential for student success in online studies.
- Teacher: Edie Lowes
- Teacher: Sabrina Van Hellemond
OTEC 120 Business Math and Calculators teaches the touch method of calculator use, explains common calculator features, and emphasizes business and personal problem solving. Multiplication, division, the memory function, decimals, fractions, percentages and discounts are all introduced as well as the metric system and conversions. Students use self-assessments throughout the course to enhance speed and accuracy.
- Teacher: Sabrina Van Hellemond
In Administrative Procedures students will master essential organizational skills and develop efficient office practices in preparation for entry into the contemporary office. Preparing students for the office environment that requires workers to communicate effectively, think critically, apply problem-solving skills, and work effectively with other members of the office team. Students will look at the rapid pace of change in the office of today and understand office workers need the ability to develop new skills and understand new processes as jobs evolve.
- Teacher: Edie Lowes
- Teacher: Sabrina Van Hellemond
Administrative Computer Applications introduces essential computer skills required in any office career. Students learn terminology and how to use popular computer applications utilizing the Windows operating system. File Explorer, Windows Accessories, web browser basics, web navigation and research, internet security, blogs and social media are covered. Students also learn email etiquette and how to use Microsoft Outlook for composing, sending and receiving email messages, managing contacts, task creation, and calendar scheduling. Remember to review Announcements regularly.
- Teacher: Edie Lowes
- Teacher: Sabrina Van Hellemond
OTEC 151 Word Processing II is a continuation of Word Processing I and is designed to progress students beyond the basic functions of a word processing program to further enhance documents. Students are introduced to some of the more advanced features of Word including automating formatting, utilizing special Word features, merging documents, and customizing documents. Business standards in all documents are upheld throughout the course. Microsoft Word software is utilized as the learning platform; however, skills can be transferred to most word processing programs.
- Teacher: Edie Lowes
- Teacher: Sabrina Van Hellemond
OTEC 190: The preceptorship/work placement integrates the skills developed from training into the working environment. . The preceptorship gives students an opportunity to apply, extend and integrate academic and technical knowledge through work experience with qualified organizations. The course length includes a two-week preceptorship as well as pre-placement search and application and post-placement reporting.
- Teacher: Sabrina Van Hellemond
Information on the Office Administration & Technology programs. Course start and end dates; textbook information, grade scales, and other program wide details are available here.
- Teacher: Sabrina Van Hellemond